Privacy Policy

The purpose of this privacy policy is to present how we collect, use, and share information about you through the online interfaces we control, including but not limited to Solvytech.com (the “Site”). Please read this privacy policy carefully to understand how your data is processed. If you do not understand certain aspects of our privacy notice, please feel free to contact us at support@solvytech.com . Your use of our Site is also governed by our Terms and Conditions. Solvytech is the data controller for all personal data collected through the Site.

This privacy policy covers the information we collect from you through the Site. Some features of our Site can be operated without requiring the disclosure of Personal Data; however, for features related to the Services, Personal Data is required. To benefit from the Services, you may be required to submit, or we may collect, “Personal Data,” as defined by Law 09-08 on the protection of individuals with regard to the processing of personal data. Personal Data may include information such as your name, email address, IP address, browser identifier, among others. You are responsible for the accuracy of the Personal Data you submit to us. Inaccurate information may affect your ability to use the Site, the information you receive when using the Site, and our ability to contact you. For example, your email address must be kept up to date as it is one of the primary ways we communicate with you.

The use of your Personal Data is necessary to perform our obligations under any contract entered into or to be entered into with you (specifically to comply with our Site’s terms of use which you accept by browsing our website and/or to comply with our contract for the provision of Services binding us to you, your employer, or any other organization that may provide you with access to our Services);

Our use of your Personal Data is necessary to comply with our legal obligations.

The use of your Personal Data is necessary to achieve the purposes of its collection in accordance with our legitimate interests, such as:

• Managing, growing, and developing our business;
• Operating our site and providing the Services;
• Selecting providers with appropriate skills and qualifications;
• Establishing relationships with partners and professional organizations;
• Conducting research and statistical analysis;
• Conducting marketing and business development activities; and
• For internal administration and auditing purposes.

We may process your Personal Data in certain cases for marketing purposes, subject to obtaining your prior consent, which you can withdraw at any time.

Solvytech collects and processes your personal data as part of client management. In accordance with Law 09-08, to exercise your rights of access, rectification, and opposition, you may contact the general management by email at: support@solvytech.com .

We collect the following information about users through the Site:

Information related to your use of our Site: When users visit our Site, we may track, collect, and aggregate information indicating, among other things, which pages of our Site were visited, the order in which they were visited, when they were visited, and which hyperlinks were clicked. We also collect information from URLs. The collection of this information may involve recording the IP address, operating system, and browser software used by each user of the Site. We may be able to determine, from an IP address, a user’s Internet service provider and the approximate geographical location of their point of connectivity. Location data may be used to direct your traffic to the nearest regional server to reduce latency and improve your user experience. We may also use cookies and web beacons when you visit our Site.

Personal data provided directly by you or via third parties: We collect Personal Data that you provide to us when you contact us via our forms, request a quote, update or modify information, subscribe to Services, or respond to a survey or information request. We may use the Personal Data you provide to answer your questions, provide you with the specific Services selected, send you updates on content offers or other events, communicate the progress of services, and send you email messages regarding site maintenance or updates.

Account registration: If you register to create an account on our Site, you may be required to provide us with certain Personal Data such as your name, email address, and phone number. You may also voluntarily provide additional personal data. The form submitted to you will distinguish between mandatory and optional information.

Identity verification: We may offer you the possibility to verify your identity for certain Services. In order to register for these Services, you may be asked to provide us with Personal Data such as your name, address, date of birth, a front-facing photo taken using a webcam, and a photo ID. Where applicable, authorization for data processing, if necessary depending on the nature of the data processed, will be communicated to you at that time.

We may provide links to sites operated by third parties that are necessary or useful for our Services (“Third-Party Sites”). We do not endorse and are not responsible for the privacy practices of these third-party sites. If you choose to click on a link to one of these Third-Party Sites, you should consult the privacy policy published there to understand how that third party collects and uses your personal data.

We retain your Personal Data for no longer than is necessary for the purposes for which the Personal Data is collected and processed. The retention period for Personal Data depends on the purposes for which we collect and use it and/or as required to comply with applicable laws.

We use industry-standard physical, technical, and administrative security measures to preserve the confidentiality and security of your Personal Data, and we will not share it with third parties unless otherwise specified, or unless such disclosure is required. We cannot guarantee an obligation of result in this regard, given the security risks of the Internet. It is your responsibility to protect the security of your login credentials. Please note that email communications are generally not encrypted and should not be considered secure.

You have certain rights regarding your Personal Data. You can access your Personal Data and confirm that it is correct and up to date, choose whether or not to receive information from us, and ask us to delete or provide you with a copy of your Personal Data.

If you would like more information regarding your rights or wish to exercise any of them, you can contact us via support@solvytech.com . In this regard, you have the right to ask us to:

• Give you access to all Personal Data we hold about you;
• Prevent the processing of your Personal Data for direct marketing purposes;
• Update any Personal Data that is outdated or incorrect;
• Delete all Personal Data we hold about you;
• Restrict the way we process your Personal Data;
• Provide your Personal Data to a third-party service provider; or,
• Provide you with a copy of all Personal Data we hold about you.

We endeavor to respond to each request promptly, as far as possible, and to provide our response within the timeframe specified by applicable law. Keep in mind, however, that when deleting your personal data, residual information may persist in their databases and other records, which may or may not contain your personal data. Please also note that certain personal data may be exempt from such requests in some circumstances, particularly if we must retain your personal data to comply with a legal obligation. When you send us an email with a request, we may ask you to provide the information necessary to confirm your identity.