Terms and Conditions of Sale and Use

These general terms and conditions of sale and use are applicable to the website solvytech.com through which Solvytech, a limited liability company under Moroccan law registered in the Casablanca Trade Registry under number 711769, ICE 003876732000063, offers products and services provided by it.

These general terms and conditions (the “Terms”) govern your use of our website as well as our products and services (hereinafter referred to as the “Services”).

Any use of the Services implies your full and unreserved adherence to these general terms and conditions, to any additional specific conditions attached to any products or services, to the associated technical and commercial proposal, as well as compliance with all legal obligations resulting therefrom. Solvytech reserves the right to modify these general terms and conditions at any time, it being understood that these modifications shall not apply retroactively. Any modification to these Terms will be subject to prior notification.

The main services we provide in this regard include consulting and audit (“Consulting and Audit”), cloud and hosting services (“Cloud and Hosting”), as well as project integration and development (“Integration and Development”).

Some of our Services, such as Cloud and Hosting, and Integration and Development, may require the use of third-party software, open source or proprietary (management software, cPanel…). These tools are used exclusively by Solvytech to ensure the performance and quality of the services; unless otherwise indicated in a specific service, no download or installation of third-party software is required on your part. In this regard, you agree that the use of these softwares is subject to your acceptance of their own specific terms of use. You also agree that these softwares may be automatically updated, and that these Terms apply to these updates. Please read these Terms carefully and contact us at contact@solvytech.com if you have any questions, information requests, or suggestions. By clicking “I accept”, you expressly consent to be bound by these Terms, including any referenced policies, and acknowledge that you have read and understood their content.

You may only use our Services if you have the full capacity to contract in accordance with the applicable regulations, and only in compliance with these Terms and applicable laws. When using our Services, you agree to provide accurate and complete information, and to update it so that it remains accurate and complete.

We offer Consulting and Audit, Integration and Development, and Cloud and Hosting services. These services may involve the use of third-party tools, services, or software (“Third-party Provider”). We reserve the right to adapt, suspend, or modify all or part of the Services when such a decision results from a technical requirement, an intervention of a Third-party Provider, a malfunction beyond our control, or force majeure. In the event of unjustified non-performance, the refund rules provided by the applicable regulations will be applied. Certain services may be subject to liability limitation or exclusion clauses specific to the technical nature of the Services rendered or the third-party tools used.

The use of our Services does not establish any direct contractual relationship between you and the Third-party Providers whose tools or platforms are used in the context of the services, including server hosting, provision of proprietary software licenses, marketing campaigns… These providers are not required to provide direct access, technical support, or additional resources, unless an express contractual provision is concluded directly between you and them.

In the context of providing the Services, you may be required to transmit content elements such as text, images, videos, technical documents (“User Content”). You retain all intellectual property rights in the User Content you create and share, and for which you remain responsible. User Content does not include tools, developed code, templates, technical configurations, software deliverables, or resources made available by Solvytech, unless explicitly mentioned in the contract.

In the event that you provide User Content, you grant us a royalty-free, perpetual, transferable, non-exclusive, worldwide license to reproduce, adapt, translate, distribute, and communicate to the public by representation, performance, or otherwise, this User Content. We reserve the right to remove or modify User Content for any reason, including User Content that we believe violates these Terms or other policies we have put or will put in place.

Through the Services, you may access and/or use content, interfaces, resources, or platforms provided by Third-party Providers, as well as links to external websites and services. We cannot guarantee that this third-party content, provided as part of the Services or otherwise, will be free from materials that you might find objectionable or otherwise inappropriate, nor from malware or other content that may harm your computer, mobile device, or any files therein. We disclaim all liability related to your access, use, or inability to access or use such third-party content.

The Services offered are paid services subject to the payment of certain fees and emoluments. Unless otherwise agreed, all fees are indicated in Moroccan Dirhams (MAD) or Euros (EUR), and include the global price to be paid, as well as any other taxes attributable to the Client. You are responsible for paying all fees charged by or for us using approved payment methods. If your payment method fails or your account has insufficient funds, we reserve the right to recover the amounts due by any legal means. We also reserve the right to modify the accepted payment methods at any time.

Upon subscribing to a paid Service, a user guide is sent to the email address provided by you for this purpose, detailing the steps to follow to benefit from the Services.

Subscription to the Services can be made online. When payment is made electronically, transactions are processed by a payment institution duly approved for this purpose, which is solely authorized to process and secure them. The data and records generated by this approved institution are authoritative and constitute proof of the commercial transactions completed online in the context of using the Services.

To ensure access to the Services and secure the transaction, you agree to bear the costs of installation and Internet connection. It is your responsibility to take all necessary measures to access the information, including through an appropriate computer configuration, and to ensure your protection against any intrusion or contamination by potential viruses. You will also ensure that the link to which you are invited to communicate your bank details, as displayed on your browser, is that of the approved institution.

With the Service offer, the essential characteristics of the Services concerned will be communicated to you, as well as the rates, the telephone contact details allowing communication about the Service offer, the electronic and physical addresses, the address of the registered office, the registration number, the share capital, the tax identification number, the withdrawal period, if applicable, the terms of payment, as well as the period of validity of the Service offer.

When subscribing to an online Service, a right of withdrawal may be granted, depending on the case, the nature of the Service concerned and the applicable regulations, for a period of seven (7) days from the subscription date. However, this right of withdrawal is not applicable when the Service is executed immediately, has begun to be executed with your agreement, or when you have already benefited, in whole or in part, from the subscribed services.

The services offered by Solvytech include consulting and audit services, integration and development services, as well as Cloud hosting. Given the nature of the Services provided, and the necessary collaboration and involvement of the Client in their implementation, the services are executed under an obligation of means. In this respect, Solvytech commits to implement all human, technical, and professional resources reasonably necessary for the proper execution of the missions, in accordance with the specifications agreed between the Parties. It is expressly agreed that this obligation shall not be interpreted as an obligation of result, particularly regarding the commercial, financial, or operational performances expected by the Client, which depend on multiple external factors and decisions resting with the latter.

They give rise to the delivery of appropriate deliverables, such as detailed PDF reports, presentations, or dedicated access to the information necessary for the execution of the projects.

We constantly modify and improve our Services. We may add or remove features, characteristics, or requirements for access to the Services, and we reserve the right to suspend or completely stop all or part of our Services, or to restrict access to them, to the extent permitted by regulations.

We reserve the right to remove or modify inappropriate content or activity identified by us or reported to us. We may separately suspend, disable, or terminate a user’s access to all or part of the Services.

You are prohibited from using our Services to share content that, among other things, includes:

• Content that is unlawful or promotes illegal activities with the intent to commit them.
• Content that contains credible threats or calls for the organization of acts of violence.
• Content that constitutes harassment, abuse, or defamation.
• Content that violates the intellectual property, privacy, or other rights of others.
• Content that constitutes irrelevant or inappropriate advertising, promotional, or solicitation material.
• Content that violates our terms of use.

You are not allowed to:

• Commit any act that would violate local, national, or international law.
• Share your password, let a third party access your account, or endanger your account in any way.
• Attempt to access another user’s account.
• Reproduce, transfer, sell, resell, or misuse any content of our Services, unless specifically authorized.
• Access, alter, or use non-public areas of our information systems, unless expressly authorized.
• Bypass our authentication or security measures, or otherwise test the vulnerability of our systems or networks, unless expressly authorized.
• Interfere with any user or third party by sending a virus, overloading, spamming, or mail-bombing.
• Use our services to distribute malware.
• Use our Services or any feature provided for purposes other than performing the Services.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Encourage or help anyone to do any of the things on this list.

For any request or claim related to the Services, you can contact our customer service via our ticketing system, available at +212 (0) 6.64.94.99.39, Monday to Friday, from 9:00 AM to 5:00 PM, or by email at: contact@solvytech.com.

These terms are governed, interpreted, and applied in accordance with Moroccan law.

In the event of a dispute, the parties will endeavor to resolve their difference amicably.

Subject to the applicable legal provisions of public order, any dispute related to or resulting from the validity, execution, interpretation, or formation of these terms will be submitted to the exclusive jurisdiction of the Commercial Court of Casablanca. When you are a legal entity, the jurisdictional competence is that of the Commercial Court of Casablanca.